9 Things You Should Do Before Contacting Tech Help

Things You Should Do Before Contacting Technical Help

1. Make sure your browser and operating system are updated.

2. Try a different browser.

• If you're using Chrome, try Firefox, etc.

3. Run a Google search.

• Briefly describe your problem and include "Canvas Instructure" in your search. Your question may have a resolution in the Canvas Community.

4. Reboot your device.

5. Are using your phone?

• We recommend that you use a laptop or desktop when working with Canvas.

6. Can you recreate the problem?

• Sometimes you can solve the problem by closing your browser, rebooting, and trying again.
•  Before you call the support team, make sure the issue is recurring.

7. List of any and all error messages that may occur while you are dealing with your problem.

• Every error is a clue to the cause of the problem that can be helpful when contacting Technical Help.

8. Take a screenshot or use Canvas Studio to take a screen-cast of the issue.

• you could jump right into fixing their problem instead of first trying to figure out what the problem is. 

9. If you don't have a screenshot or video, include a detailed description of the issue.

• Describe every step you took to reach the point where you found an error.